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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page. | |
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"I recently purchased 3 750 Honda Shadows for myself and sons. I am extremely satisfied with the service I have received from the staff at First Coast Honda. The delivery service was awesome. Anyone considering buying a motorcycle in central or north Florida, I would suggest checking out First Coast Honda. It is worth the drive."
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By: Anonymous Pierson,FL
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"Ken, Zach, and the rest of the team at First Coast Honda made buying our new ski a truly pleasurable experience. From the moment we walked in the door they had our best interest in mind, and never tried to sell us in anything that was not a perfect fit! Their professionalism and rapport with their customers created an enjoyable experience that we will always remember. We will recommend their business for years to come!!"
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By: Natalie and Brent St. Augustine,FL
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"Our salesman, Mike Cooper, was outstanding! He spent a lot of time with us, answered all of our questions about the two bikes and took us on a test ride. Also, Mike (don't know his last name) in the service department went above and beyond the call of duty when there was a slight mix-up with the windshield order on one of the bikes, which caused a delay. Mike did what was necessary to have that windshield installed and got the bike back to us in a very timely fashion. I hope our next experience with your service department will be as pleasant. We will definitely recommend your dealership to everyone !!"
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By: Vickie Fruit Cove,FL
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"zack was a great salesmen very helpful. all staff were a pleasure to talk to. help answer any questions.hope to do bussiness with F.C.H A LONG TIME"
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By: Stanley R Satsuma,FL
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"I OWN A 2006 HONDA RECON AND IT IS THE BEST ATV FOR THE MONEY. BUT I only ride the best. honda"
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By: Anonymous st. augustine,FL
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"We needed a second vehicle and had been looking for a motorcycle when we came across First Coast Honda. From the phone calls made to the store inquiring about a bike until we left the store with our new bike, everyone was very helpful, courteous and went out of their way to make our experience one that we will remember and we will definitely be back to make another purchase from First Coast Honda in the near future."
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By: David St. Augustine,FL
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"By far the easiest purchase I have ever made. I had been a loyal customer to Honda of Jacksonville since the new purchase of my 2003 CBR 954RR in 6/03. After deciding it was time for new bike again, I decided on the 2007 CBR 1000RR. I did my research and knew what the 1000RR was worth and I knew what my trade was worth. Well HOJ was supposed to be having some "BIG SALE" and I decided to see what they could do. After what seemed like hours of talking to an uninformed sales rep, getting the low-ball offers on my trade, complaining about the price of their bike and their dealer fees, and trying to get over the shook of their warranty costs...I decided to leave with my 954 and be happy with it.
After some additional research online on the 07 1000RR and knowing they would be limited shortly due to the 08 release, I came upon the dealer locator on the Honda website. I knew I didn't want to drive to Georgia just to try to work a deal and I had heard other complaints of our other local dealer but the locator had one more worth trying. First Coast Honda of St. Augustine. It was Sunday and didn't think they would be open but their hours online showed they were. I picked up my cell and dialed the number and behold....a kind voice of a woman who was eager to help. Her name was Jill. I asked if she had any 07 1000RR remaining and she advised me of her inventory. I asked for their current price knowing the 08 release was in a couple of weeks. To my shock she told me $9799. That was $200 less than HOJ offered and we were only 15 seconds into the conversation. I had spent over an hour trying to get HOJ to do that. I was immediately relieved that there still may be a chance for my new bike. I asked if they would be open on Monday as HOJ is always closed and she said "of course, open till 7 pm". She asked what time I would to come in and then said she looked forward to meeting me.
Due to the excitement I left work early the following day to see once again if my dream was still possible. First impression was o.k. as the parking was a little limited. Little did I know was that it would be well worth it shortly. I found Jill and told her who I was and what I was looking for. She showed me the pick of 2 bikes in the color I was looking for. I asked the price again and she said $9564 and the shock set in again. That was now $435 less than their competitor. I explained that I had a trade and exactly what I was looking to get for it. She said she had to get the paperwork for the trade and would have her tech look at immediately. After the tech did his evaluation on my bike and receiving multiple compliments, I was introduced to a guy named Paul. Paul explained to me that they could start with the amount I was asking for my trade but that he needed to deduct some money to replace the rear tire for resale. I understood his point but really wanted the exact amount I originally requested for my trade. Basically he said "O.K." He explained the paperwork and discussed his dealer fee's (which by the way were cheaper than the competitor) and off he went for approval. Next time I seen Paul he had papers in hand ready to sign. The deal was approved.
Time for finance. The finance guy was really nice and professional too. His name was Anthony. He went over the paperwork and discussed the Honda Extended Warranty which I knew I wanted but HOJ told me it would be $1140 and I wasn't sure if it was worth that much. I asked how much the warranty would be and again the shock...$660 he said. I asked why his was cheaper than the competitor and he was confused. He said this is the Honda Certified Extended Warranty and he wasn't sure why it would be cheaper. He said it should be the same but the he had heard of other peoples complaints of paying more for what they found out to be a third party Warranty company. Usually Finance Departments are pretty pushy when it comes to warranties but I told him I would like to come back in a few months to purchase it. He said, "O.K.". I signed my paperwork and off I went. Jill handed me my keys and congratulated me on my new bike and the dream was complete.
I hope this is not too long to post on the testimonials as I want everyone to know my story. If by chance it's too long, I just want to say "JOB WELL DONE" to all that helped me. I really do appreciate it and I will be telling everyone I know about you all. Thanks again!!!"
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By: JASON JACKSONVILLE,FL
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"On 02/04/08 I was on my way to the VA clinic for an appointment on my 1980 GL1100 stopped at the red light at the intersection of SR16 and US 1 when my bike quit dead obvious electrical failure. I stopped traffic long enough to push bike off the street. Now here I am a 78 year old retiree on a fixed SS income and faced with this problem when a young lady stopped to see if she could help my situation. She introduced herself as Wendy and said she would notify the Honda shop on SR 16 of my predicament and if I needed a tow to the shop they could help. Well it wasn't more than 15 minutes until a young courteous man showed up with his pick up and trailer. At the First Coast Honda dealer the service manager came out to the trailer pulled the side cover from the battery and with his young assistant and a volt ohm meter located the problem, a deteriorated and corroded battery wire that lost continuity.
The service manager took it upon himself to make a new wire with connections and had me back on the road in a very short time. Sorry I wish I had memorized his name for he was one super guy to handle my situation in that manner and I do sincerely appreciate and thank him and his employees for the swift and courteous service.
Robert Bryan http://youtube.com/watch?v=bS9V9tglAkI "
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By: Robert St. Augustine,FL
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"My Shadow Aero is such a smoother ride compared to my 883 Sporster. I was reluctant to make the switch, but Ken made me an offer I couldn't refuse, and I,m so glad he did. Riding is about riding, not "labels". "
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By: Lani Neptune Beach,,FL
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"What a great experience. Recently purchased two 2008 Metro scooters. Felt we received the same level of service as if we were purchasing two Goldwings. Jill was fantastic and Mark treated us like neighbors. Couldn't be happier with the level of service. Will definitely recommend friends to make the trip to St. Augustine for their Honda purchase. Great job!"
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By: Robert Neptune Beach ,FL
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"I recently purchased an 08 CBR600RR for a track bike from Paul at FirstCoastHonda. My buying experience sets the gold standard for ease of transaction, transparency and doing what Paul said they were going to do. In an age of deceptive marketing and sales trickery, I found First Coast Honda a pleasant and professional experience. As a bike collector, track rider, cruiser and adventure rider, I believe First Coast Honda and their new leadership is first rate.
Cheers,
Bruce E. Carr
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By: bruce ,XX
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"Thank you to JT. I love my new bike!!!!!!"
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By: Charles Jacksonville,FL
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"I would have say that First Coast honda is the hardest working bunch of guys I've come acrossed.They worked realy hard to get the deal for my sons TRX 90 done.You guys have made one little boys X-MAS dream come true.Thanks again,and dont worry you know Dad's got to have one to,so I'll be seeing you guys again REAL soon"
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By: scott deland ,FL
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"just want to say thanks to shep and all of the staff at first
coast honda. made buying a bike a fun experience, the way it use to be and should always be. "
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By: dennis jacksonville,FL
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" Excellent experience dealing with Ken and the staff at Firstcoast. Transaction actually handled completely over the phone/internet- they worked incredibly well/patiently with me to iron out questions/idiosyncrocies. Firstcoast's price (even with the delivery fee) clobbered their rivals by several hundred dollars, plus, I love the bike- 750. I look forward to doing continued business with 1st Coast!
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By: Dr. Dale W. riverview,FL
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"thanks fellas for the great customer service and I will recommend you to my friends"
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By: austin jacksonville,FL
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"David Diehl is the salesperson that I worked with. He is knowledgeable, courteous and respectful - the things I look for most on any sales floor. He actually made the sale with his generous offer to allow me to test drive a demo Goldwing. The test drive was nice, but it was his thoughtful offer that sold me. He is a credit to your company."
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By: J. Michael Orange Park,FL
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"The service and experience were great!! Ken, Michael and I believe JT (young guy that wast training) were easy to work with and made it stress free. I appreciated that the sales team spoke with me and not my brother the whole time. They respected that I was making the purchase regardless of me being a woman and inexperienced. Anthony was very professional and treated us well. My husband is pleased with the purchase and loves his new bike. Thanks and hope to see you again.
Emma Roberts"
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By: Emma New Smyrna Beach,FL
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"nice place"
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By: Anonymous jacksonville,FL
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"I shopped for my Goldwing and found First Coast Honda had the best price in the area. The service department has been great."
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By: Nick Orange Park,FL
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"We would like to thank the staff and management of First Coast Honda for the excellent treatment and service we received over the past month. In October, Michelle purchased the red 750 Shadow Spirit, she has completed her safty class and is finally on the road. Very happy and satisfied with the motorcycle. About a weeke ago Mike,Anthony, and I believe his name was Ken.(the finance guy). Were able to help Dan get out of a really bad situation that he had got into when he purchased a VLX600c from Honda of Jacksonville. They were able to put me in a VTX 1300 and I could not be more happy with the bike. The point is, thank you all so much. Honda of Jacksonville has lost a customer, and First Coast Honda has a new one. Believe me when I say, it was well worth the 57 mile drive from the westside to your dealership. Thanks to all and Happy Holidays. Dan and Michelle Miller"
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By: Daniel and Michelle Jacksonville,FL
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"I took delivery of my Shadow in July after winning it in a contest sponsored by you. I have since returned many times to purchase parts and accessories (thanks Chris and RJ) and have scheduled maintenance. The service I have received in each department has been nothing short of excellent. The staff makes each visit a pleasant one. Keep up the good work. I will be a return customer."
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By: Bob Green Cove Springs,FL
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"I bought my 750 Aero there in April. I shopped all the area dealers and the internet for over a year before I finally bought my bike. First Coast Honda was the only dealership that ever called me to see if I had purchased a bike. They didn't try to "sell" me. They just asked and offered to help get me a bike. When I got pre-approved from Honda that's where I went. I got a great price on the bike and the accessories I wanted.
When it came time for the 600 mile service I had trouble trying to get the bike to the shop. No problem. First Coast Honda came to my house (35 miles) and picked up the bike at no extra charge. When I went to get it, it was ready.
My goal is to own a Wing. I plan on getting it from First Coast.
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By: Kenny Orange Park,FL
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"Mark,
I recently had occasion to need service at your dealership. As an out of town customer I expected "decent" service. Instead I received outstanding service. All too often we fail commend business's for exemplary service so I am tai king this opportunity to do so.
My 2008 GoldWing needed warranty work on the back seat rest which had pulled apart from the body. This is not a safety issue or even a driveability issue, just an annoyance on my part. Buddy Branaum sorted out the issue and ordered the replacement seat. When I brought the bike back to get it installed the service area was exceptionally busy, but he made sure I got in and out in short order with a cheerfulness that provided me with great assurance. I also chatted, upon paying my bill, with a young fellow in accessories area (Chris) who gave me significant guidance regarding blue tooth communications. He was most knowledgeable.
All other employees were very friendly. It made a service visit rather enjoyable. These two in particular are to be commended. With employees such as them I am sure you will enjoy much success. Good luck in your new facility; I look forward to seeing it when I return.
Sincerely,
David McKercher
Farmington Hills, Michigan
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By: David Farmington Hills,MI
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"Anyone can have a good experience when there are no problems. But with the problem I had and the professional manner in which you handled it, makes me very happy to have chosen you as my dealer. I would gladly recommend you to all of my friends."
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By: Anonymous port st. lucie,FL
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"First thank you Jill Ursini, you are the best. My experience in making a purchase of a new Honda Shadow 750 was outstanding. You answered all of my questions, did all the right things. Anthony Contrada was perfect in his purchase paperwork, a very nice young man. Chris in parts today 10/14/07 is also a very nice young man, he sold me what I wanted never tried to over sell, gave a complete run down on accessories for my 750. Overall the experience my wife and I had with First Coast Honda is the best ever. You will have me as a customer always, I look forward to coming into to your dealership. Mike McFarland
a proud and happy camper!"
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By: Michael Middleburg,FL
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"To Buddy/service i just want everyone to know how much i apperciate the service you guys provided me last week when i had to tow my VTX 1300 in for repairs. I left your place at 2pm on thursday and arrived in Charlotte at 9:15pm that night 450 miles later. Lots of wind and rain on the way, but the bike performed beautifully, thanks to all of you for the grate service. I will be back time to time to visit you. I also put up a post on VTX Owners website about the quality of service that First Coast Honda provides...
All The Best
John Hewett "
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By: John ,XX
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"ZACH BARINGGER, THANK YOU SO MUCH FOR LETTING ME BUY WHAT I WANTED TO BUY AND NOT WHAT YOU WANTED TO SELL!!! THAT WENT A LONG WAY WITH ME. FIRST COAST HONDA WILL NEVER HAVE TO WORRY, THEY WILL ALWAYS HAVE MY BUSINESS!!!
THANKS AGAIN...IM A VERY HAPPY CAMPER...DICK STUDSTILL"
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By: DICK ,XX
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"MIKE MINIHAN & SUNSHINE SHUCK, THANK YOU VERY MUCH FOR YOU OUTSTANDING CUSTOMER SERVICE AND A JOB WELL DONE!!!!
MY BIKE BROKE DOWN ON THE SIDE OF THE ROAD AND MY FRIEND CALLED FIRST COAST HONDA,MIKE MINIHAN TOLD US TO HAVE IT TOWED TO FIRST COAST HONDA WHERE SUNSHINE QUICKLY DIAGNOSED THE PROBLEM AS THE ALTERNATOR! MIKE MINIHAN INFORMED ME IT WOULD BE NO PROBLEM HE WILL OVERNIGHT THE PART AND THE BIKE WOULD BE FIXED NEXT DAY, AND JUST AS MIKE SAID MY BIKE WAS FIXED AND READY TO GO ALONG WITH A 28,000 MILE SERVICE DONE WITHOUT A PROBLEM!!!!
THANKS FIRST COAST HONDA FOR HAVING SUCH OUTSTANDING EMPLOYEES!!!! THOMAS EINWECHTER
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By: THOMAS ,XX
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